Submitting an ADA Complaint

Any individual who feels they have experienced unlawful discrimination under the Americans with Disabilities Act can submit a complaint at no charge.

All complaints can be submitted in the following ways:

• Over the phone by calling (808) 961-8744
• Fax to (808) 961-8745
• Email to heleonbus@hawaiicounty.gov (place in the email subject line “ADA Complaint”)
• Mail to 25 Aupluni Street, Hilo, HI 96720
• In person to 2299 Hoʻolaulima Road, Hilo, HI 96720, Monday-Friday from 7:45 a.m. to 4:30 p.m.

To file an online complaint (place in the subject line – ADA complaint), please contact us.

Complaint Form

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Windows Media Player Word Viewer Excel Viewer PowerPoint Viewer